About Us
Core Values
Incredible Customer Service
- The job isn’t complete until you are 100% happy; Guaranteed
- Provide white glove customer service
- Clearly communicate our standards, expectations, prices, and timelines upfront
- Each visit we send a photo of our work to keep your home sparkling
- We always tell you the truth and follow it up with our actions
- We warranty our repair work with a 1 year materials and labor warranty
Proactive Safety
- We complete a weekly 7 point safety check of your pool systems and backyard to make sure that your family is safe and your property is in proper working order
- We follow the highest professional standards in testing the water of your pool and maintain the proper levels so that you and your loved ones enjoy time together in your pool
- We harness the power of AI to calculate pool chemistry and balance chemical levels
Excellence
- We treat our customers with honor, including their property, time, and guests
- We do all the work, and solve your exterior home maintenance problems
- We continually improve to offer world class services, and we take responsibility for our work and our mistakes
- We hire talented employees that are certified in their field, documented residents of Texas, responsible, and hard working
VIP Home services Vs. The Rest
Learn more about us! We offer premium subscription-based exterior home services tailored for privileged clients. Our service packages include seasonal pressure washing, gutter cleaning, and window washing. There are also options for weekly chemical only pool maintenance and tree trimming
We promise to:
- Offer remarkable services, and we guarantee your satisfaction.
- Treat you, your family, your time, and your property with great respect
- Employ the highest quality individuals who are USA documented, background checked, and insured
- Always tell the full truth
- Retain the highest industry standards, including American Red Cross CPR training, CPO certification, and TDLR RAIC #1456
who is entering your backyard?
VIP HOME SERVICES
We employ the high character individuals who are documented to live in the USA, background checked, and insured. We care for our employees and pay them a living wage, which is at least $22 a hour. Your gate code, backyard access, and personal belongings are safe with our trusted staff members.
THE REST
Ask our competitors! Do you know if your current pool company employs habitual criminals? Are they worthy of trust to access one of your family’s happy places? It’s a toss up! Ask for verification of their insurance for workplace damage or personal injury. On the contrary, VIP Home Services is happy to provide this information upon request.
Electronic water testing or manual drop test?
VIP HOME SERVICES
We maintain the highest quality water testing standards available, namely a Lamotte Spin Lab, which avoids human error and provides an accurate depiction of your pool water quality. This is essential to keep the pool water safe for your family. Each week you will receive an emailed report with a comprehensive water quality test, chemicals added, and an after photo of your serviced pool.
THE REST
Ask our competitors! They use colored drop test kits that are prone to human error, difficult to interpret, and often misunderstood. Does your current pool company test for heavy metals and phosphates in your water? I don’t think so.
What about certifications and licenses?
VIP HOME SERVICES
Each pool technician has their CPO (Certified Pool Operator) certificate, training in CPR, and the entire company is licensed to do electrical repairs through TDLR, namely TDLR RAIC #1456. Ask your pool company for their TDLR license number! Here is a link to our license on the TDLR website. Over 80% of pool companies in Texas don’t have a license.
THE REST
Ask our competitors! The majority of pool companies in DFW operate without a TDLR electrical license. Look your current pool company up today on the TDLR website.
How is your customer service?
VIP HOME SERVICES
At VIP Home Services, we treat you, your family, your time, and your property with great respect. In fact, our customer service is so exceptional that we guarantee your satisfaction. The job isn’t complete for us until you are 100% happy with our service. Guaranteed! We also offer a 1 year parts and labor warranty on the repairs that we complete, for we standby our commitment to doing the job right the first time with the best products so that you can enjoy your pool without interruption.
THE REST
Ask our competitors about their warranty on repairs and their money back commitment pledge! Nevermind, they don’t have one.
What about safety?
VIP HOME SERVICES
Each week, we complete an 7 point safety check of your backyard and pool area. We will alert you immediately if anything seems unsafe.
THE REST
Ask our competitors how they keep your family safe.
1) Check Fence and Gate Latch Integrity – Ensure all sections of fencing are intact, gates self-close and self-latch properly, and no gaps exist that children could squeeze through.
2) Monitor Pool Surface, Drains and Deck are in good visible condition – Visually identify anti-entrapment covers are in place, secure, and free of visible damage or blockage. Look for wear and damage to the pool surface and deck, trip and slip hazards
3) Inspect Pool Equipment Area – Monitor pumps, heater, and chemical storage areas to ensure that the equipment is working properly
4) Test and Balance Water Chemistry – Ensure chemical levels are safe and appropriate for swimmers of residential pools
5) Check Skimmer Covers – Ensure they are secure and free of sharp edges or cracks
6) Inspect Pool Lighting – Check for exposed wiring, broken fixtures, or waterlogged lights—especially underwater lighting.
7) Monitor for excessive and amassed dirt and grime on the pool deck – Survey all walking surfaces for damage