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214-307-2692

FAQ

FAQ

VIP Home Services is family owned and operated company based in Richardson, TX. We established this business to repair the poor relationship between customers and many local contractors by establishing a business based on trust. We offer a Golden Satisfaction Guarantee, for our job is not complete unless you a 100% happy. We hire technicians who are certified in their field, USA documented, and insured.

VIP Home Services hires trustworthy, high-integrity professionals who are USA documented, fully background-checked, and insured. We value our team and ensure they earn a living wage of at least $22 per hour. You can feel confident that your gate code, backyard access, and personal belongings are in safe, respectful hands.

At VIP Home Services, we treat you, your family, your time, and your property with the utmost respect. Our commitment to exceptional customer service means your satisfaction isn’t just a goal—it’s a guarantee. We don’t consider the job done until you’re 100% happy with the results.

We also stand behind the quality of our work with a 1-year parts and labor warranty on all repairs. By using top-tier products and getting the job done right the first time, we help you enjoy your pool with confidence and zero interruptions.

We accept all credit cards, debit cards, and ACH. We also have an auto pay option that allows you to avoid entering your card information each month.

We send a weekly cleaning report via email that includes a live photo of your pool, water chemistry test results, and specific chemical additions to maintain a safe pool.

You will be assigned a specific day of the week, and we will add you to our current weekly schedule that routes throughout Dallas County. We rarely have to change the day of service, but when we do we will provide ample notification.

Our company serves many different types of privileged customers. Some customers are simply too busy to upkeep their exterior home maintenance, while other customers are looking for empowered aging and independence at home without the worry of a home exterior to-do list. 

A certified VIP Home Services technician providing expert guidance on pool maintenance FAQ, Richardson, TX

Here are our top 5 reasons why pool’s get cloudy.

1. Chlorine Shock

2. Poor Filtration

3. Too Much Calcium (Why Is My Pool Cloudy?)

4. High Phosphates or Organics

5. Unbalanced pH or Alkalinity 

Every one of our pool technicians is a Certified Pool Operator (CPO) and trained in CPR, ensuring both technical expertise and safety on the job. Our company is fully licensed by the Texas Department of Licensing and Regulation (TDLR) to perform electrical pool repairs—License #RAIC 1456.

Did you know over 80% of pool companies in Texas operate without a proper license? Don’t take chances—ask your pool company for their TDLR license number. Here is a link to our license on the TDLR website. Over 80% of pool companies in Texas don’t have a license. 

As part of our weekly service, we perform a comprehensive 7-point safety inspection of your pool and backyard area. This proactive check helps us identify potential hazards—such as loose gates, faulty electrical components, or damaged pool equipment—before they become serious issues. If we spot anything that could pose a safety risk, you’ll be notified immediately so you can take action without delay. Your safety and peace of mind are our top priorities.

Yes, please give us a call. We can tailor our subscription services to your exact exterior home maintenance needs.

Getting started is quick and easy! Just give us a call at 214-307-2692. The whole process takes less than five minutes. We’ll ask for a photo of your pool and a photo of your equipment pad, and then we’ll add you to one of our existing weekly service routes.

We uphold the highest standards in water testing by using the state-of-the-art LaMotte Spin Lab, one of the most advanced technologies available in the industry. Unlike traditional manual testing methods, this digital system virtually eliminates human error and delivers highly accurate, lab-grade results for your pool water.

Precise water testing is critical—not only for maintaining crystal-clear water, but more importantly, for ensuring it’s safe and healthy for your family to enjoy.

For the Gold plan, we will reach out to you in:

  • March to schedule pressure washing and April
  • November to schedule the gutter cleaning in December

 

For the Platinum plan, we will reach out to you in:

  • March and August to schedule pressure washing and window cleaning in April and September
  • November to schedule the gutter cleaning in December

 

For the VIP plan, we will reach out to you in:

  • March and August to schedule pressure washing and window cleaning in April and September
  • November to schedule the gutter cleaning in December
  • March and September to schedule sprinkler system adjustments in April and October.

We offer services in Richardson, Dallas, Plano, Garland, Carrollton, Rowlett, and Mesquite. Please see our interactive map.

Cyanuric acid (CYA), often called stabilizer or conditioner, helps protect chlorine from being destroyed by UV rays in sunlight. In moderate amounts, it’s essential to keep chlorine working strong in the pool. But when stabilizer levels rise too high—often due to heavy use of stabilized chlorine tablets—it becomes a major water-quality problem. With too much CYA levels about 90, it actually prevents Chlorine from working well and buries itself into the plaster of your pool.